General
- How do I set up the Scanning Service?
- How can I terminate the ePost ScanningService? If I terminate, what will happen with my documents or orders for original documents?
- How will I be charged for the ePost ScanningService?
- Will I get my scanned post somewhere else as well as delivered to the app, e.g. via e-mail?
- Do I still need my mailbox if I have the ScanningService?
Scanning
- Which items are forwarded to the scan center and which are not? Why was my letter not forwarded?
- What happens to a Registered letter or to official documents if I have activated the ScanningService?
- Which business mail is processed at the scan center?
- What happens if my business mail contains physical objects? Are these also scanned?
- How is a multi-page letter handled, e.g. one with 10 pages of printed matter?
- Is all business mail scanned by the ScanningService?
Address Management
- I live abroad (part of the time) and therefore have an international address for which I would like to subscribe to the ScanningService. Is that possible?
- How do I manage the company address?
- How do I activate the ScanningService after a change of address or relocation?
- Can I use the ePost ScanningService for my association?
- Where can I register several addresses for my company locations within ePost?
- I am getting an error message and cannot verify my address. What can I do?