If you receive an error message when changing your address in the business customer area, this is usually because you have tried to overwrite the existing company address directly. This is not permitted for technical reasons.
If your company address has changed and an active ScanningService already exists, please proceed as follows:
- Create the new company with the new address in the ePost Business Portal.
- Verify the new address separately.
- Then activate the ScanningService for this new address.
- Set up a forwarding order with Swiss Post so that your physical mail is forwarded correctly.
You will find the relevant instructions at the following link: https://support.epost.ch/hc/en-150/articles/23424678421532