How can I delete my business ePost account?

You can delete your company and thus your ePost account directly in ePost, provided that you are an administrator of your company.

Important notes before deletion:

• After deletion, you cannot restore any data.
• Save all important information locally on your computer beforehand.
• Observe the statutory retention obligations for certain data.
• After deletion, there is no longer any access to the account.

Preparation:

• Make sure that no other users have access to your company (delete users in the «Users» menu).
• Deactivate all active widgets via «Get widgets» > «My widgets».
• Settle all outstanding invoices. If you are unsure, submit a request via the ePost support platform or use the support chat (bottom left on the platform).

How to delete your company:

1. Go to «Company» and select «Change company details».
2. Click on «Delete company» at the bottom.
3. If any users are still active or widgets have not been deactivated, we will ask you to remove these first.
4. Once you have completed these steps, you will receive a verification code by e-mail (valid for 10 minutes).
5. Enter the code and click on «Delete».
6. You will receive a confirmation message and an e-mail confirmation of the successful deletion of your company in ePost.