If your ePost account is locked, it is often due to an outstanding invoice. Once the invoice has been paid, your account will be reactivated.
Open your digital mailbox in ePost – there you will find your invoices directly each month. More information: Where can I find the invoices sent to me by ePost?
- Open the outstanding invoice and pay the amount due.
- Your account will be automatically reactivated after payment has been received.
If your account remains locked despite payment or you cannot view the outstanding invoice, please contact our support. Have your proof of payment ready for this.